Terms & Conditions of Use Agreement

1 General Introduction presentation

This document describes the Terms and Conditions under which you may use AnswersThatWork.  Rights, conditions and obligations on how to use our Website are bound by this agreement.  If you disagree with the conditions contained in the following document, please do not use the AnswersThatWork Website and Services, and do not register.  We may amend this Agreement at any time.  Any amendment will be posted on the site, therefore we recommend that you review this page on a regular basis.

2 Fees & Membership

The purchasing of an AnswersThatWork membership entitles you to send us queries via the Query forms on our website.  In return, for the duration of one year from the receipt of your payment, we will answer all queries you submit via our website Query forms.  There is no limit to the number of questions you can ask we reserve however the right to review the membership of anyone who we feel may be abusing the service.  Such reviews may include the cancellation of the service and barring from re-registration.

Once paid, fees are not refundable under any circumstances except proven credit card fraud.  When you purchase an AnswersThatWork membership, all you purchase is an entitlement to send us queries;  ensure therefore that you are totally comfortable with our "no refund" policy before you decide to purchase your membership.  Should we cancel your membership for abuse of the service, abusive behaviour, hacking, or any other reason detailed herein, your fees will still remain non-refundable.

Memberships are not transferable.

3 AnswersThatWork's Responsibilities

We will endeavour to answer all queries within 24 hours. Our response service is through e-mail only.

We do not guarantee that we will solve the problems you submit.  When we do solve a problem, we do not guarantee that we will do so within 24 hours.

Most importantly, we do not guarantee that you will receive our responses within 24 hours, or that you will receive them at all.  There are many reasons why our responses may not reach you or may reach you late :  you have supplied us with an incorrect or mistyped e-mail address;  you have in place an anti-spam mechanism which prevents our responses from reaching you; you have set up e-mail rules which prevent the visible delivery of our responses to you;  you do not have an AnswersThatWork membership;  your ISP, our ISP, or an intermediate ISP is experiencing difficulties, downtime, and/or message losses;  the Internet backbone is down;  there are general Internet traffic problems; or our response to you simply got lost.

4 Backup Policy

Computers fail, and they almost always fail at the most inconvenient times. Additionally, both the hardware and software that are combined to make your own specific computer environment, contain bugs which can make your computer crash and/or corrupt your data, even while performing the most innocuous or harmless of tasks. For all these reasons you should always have a consistent and regular Backup policy of your computer environment which will ensure that you are able to restore vital data and documents.

Whenever it is advisable, our solution documents will always recommend that you take a backup immediately prior to implementing a recommended solution. If we mention a step to take, it is because we want you to take that step. Not doing so would be irresponsible and could lose you valuable data and possibly cause you immense loss of time. 

The above notwithstanding, we must repeat that you should in any case have at all times a regular tested backup policy as it is totally impossible to anticipate all the combinations of hardware and software around the world, let alone the known and unknown hardware and software bugs, and only a consistent and regular Backup policy will provide you with the insurance of being able to restore data should the need arise.

The responsibility for a consistent and regular Backup policy is entirely yours. AnswersThatWork cannot be held responsible for any loss of data that you suffer directly or indirectly while in the process of implementing an "Answer That Works" solution.

5 What is an Answer That Works

An Answer That Works is a solution or advice which we have provided, either through our Library of Answers That Work, or as a direct response to a question or query asked on our site.

It is important, before you use Answers That Work, that you understand the exact nature of the relationship that is in place between you and AnswersThatWork.

Imagine that your car suddenly starts developing problems. You know a little bit about cars so decide that rather than take your car to a garage for repairs, you will instead call the garage. You talk to one of the experts at the garage, explain what has happened, the expert asks you a few questions, and then ventures an opinion as to what the problem might be. You then decide to go and buy a D.I.Y. Instruction Manual for your car and replace the alternator yourself because the garage expert told you it was the most likely cause of your problems. As far as you are concerned it is cheaper if you do the repair, and you'll learn anyway in the process. So you replace the alternator. Suddenly you are worse off than you were before; the problem was not the alternator after all, and the car is worse than it was before, it is almost terminal ! You can't believe it. Who can you blame ? Only you ! There is no way you can blame the garage, YOU decided to do the repair yourself. All the garage expert did was give you a considered opinion, a non-binding opinion because, without seeing your car, there was no way he would have been able to make a really accurate diagnostic. So how could it have gone so wrong ? There are many reasons : you incorrectly explained the problem, you did not notice other vital signs which the expert would have noticed but which the expert could not necessarily think of during the course of a conversation, your car had many things wrong, not just the one alternator, and replacing the alternator put other things out of joint, your car has some non-standard fittings or add-ons, or is from a particular year of manufacture which requires specific steps to be taken, but most importantly, if he had had the car with him the garage expert probably would have got it right where you got it wrong.

If you decide to use AnswersThatWork, the relationship between you and us will be no different to that described above. For exactly the same reasons we cannot be held responsible for any direct or indirect damage to your data or computer(s), direct or indirect physical damage to yourself, other people, or things, sustained as a result of you implementing any solution found on the AnswersThatWork site, or received by e-mail from AnswersThatWork. In other words, if you want to be able to hold someone fully accountable and responsible for fixing any problems that arise in the process of implementing a solution, call in an expert, a consultant, as no online support like AnswersThatWork can come close to a good ON-SITE expert.

Just like the garage expert, all opinions or suggested solutions provided by an AnswersThatWork expert are considered opinions, non-binding, and are provided without any warranty whatsoever, expressed or implied, as to their fitness for any purpose. While we at AnswersThatWork will do our utmost to assess as correctly as possible the exact nature of your problem or query, you must be aware that at all times you use AnswersThatWork at your own risk entirely. If you disagree with this, or any other clause in these Terms & Conditions of Use, we request that you de-register and/or leave our site immediately.

6 Use of material Copyright

The material used on AnswersThatWork website, including without limitation, text, logo, software, graphics, illustration, is the property of AnswersThatWork and is protected by Copyright, Trademarks, and other laws. You may use this material for personal and commercial purpose subject to the conditions expressed in clauses 6 and 7, and subject to any non-AnswersThatWork copyrights acknowledged within specific documents. You do not have the right to copy, transform, modify, re-publish, any of the content of this site without the written permission of AnswersThatWork. The possibility to download, electronically copy, and print hard copy of documents from AnswersThatWork is given to you as a convenience and as a user-friendly service. Once printed these documents still remain the property of AnswersThatWork, and therefore they are bound by the Terms and Conditions set herein.

7 What you can do with AnswersThatWork documents

The aim of AnswersThatWork is to provide you with an extensive range of reference documents to use whenever you have a problem or a query concerning computers and information technology. All these documents are stored in The Library of AnswersThatWork, and can be printed or downloaded at any time for your convenience. AnswersThatWork acknowledge you the right to circulate, publish, and give these documents as long as you do so by not modifying these documents in any way whatsoever. This means that when using AnswersThatWork documents in this way you have the obligation to use them "as is" when downloaded or printed and you agree and acknowledge to quote www.AnswersThatWork.com as a reference whenever publishing, circulating, or giving such documents.

8 General Rules

When using the site you agree not to violate any law or regulation by destroying material, not to infringe the copyright, trademark, intellectual property, rights of others, or to violate the privacy policy. You will not use the site to post content which may be seen as defamatory, obscene, racist, religious, threatening, abusive or hateful. AnswersThatWork reserves the right to refuse answering queries posted all in uppercase or all in lowercase, or long queries with no or scant punctuation.

You agree to comply with all local rules regarding online conduct and acceptable content and to respect the netiquette.

You agree and acknowledge that the service is provided "As is" and that AnswersThatWork cannot be held responsible for any break in the service, delay in answering your questions, accuracy, reliability, and quality of the service offered. AnswersThatWork makes no warranty that the service will meet your requirement.

9 User information

In order to use the service provided by AnswersThatWork you will be asked to provide certain information such as, without limitation, e-mail address, name, surname, address, telephone number. To make sure that you understand how AnswersThatWork will use this information we encourage you to read our  Privacy Policy  which you will find on our site.

10 Your registration obligations

As part of the registration process you agree to provide true, accurate, valid, current, and complete information.  You agree to make AnswersThatWork aware of any change in this information and to update your details.  If for any reason AnswersThatWork suspect that part of the information given by yourself is untrue, inaccurate, not valid, not current (temporarily or permanently), or incomplete, then AnswersThatWork has the right to terminate your Membership or to refuse your access to the service, temporarily or permanently.  AnswersThatWork reserves the right, at its own discretion, to refuse any application.

11 Member information

Many parts of the AnswersThatWork website and services are free, while others are not free.  AnswersThatWork reserves the right to change its fee policy at any time without notifying you.

AnswersThatWork reserves the rights to modify the content of its service or to discontinue the service (temporarily or permanently) without informing you.  In no case shall AnswersThatWork be liable for any damage caused to a third party by doing so.

12 Links

AnswersThatWork provides you with links to other sites that we believe may be useful or of interest to you. This service is only offered as a convenience to you. AnswersThatWork does not have any control whatsoever concerning these sites. AnswersThatWork is not responsible for the availability of such external sites and cannot guarantee the content of such sites. If you decide to access such sites, you do so at your own risk. You expressly acknowledge that AnswersThatWork shall not be liable for any loss or damage caused (or alleged to be caused) by accessing and using such sites.


You agree and acknowledge that by downloading any program or document from the AnswersThatWork web site (be it or not the property of AnswersThatWork) you will always refer to the copyright of such program or document and that you will not infringe any intellectual property by reselling, copying, transforming, distributing, publishing, republishing, modifying, broadcasting, circulating any of this content without the written permission of the author.

14 Anti-virus policy

All downloadable files on the AnswersThatWork site are virus checked. The anti-virus program used by AnswersThatWork is updated on a daily basis, and AnswersThatWork will endeavour at all times to update its anti-virus procedures to combat the risk of infection of the AnswersThatWork site. However, computer viruses are introduced daily and there is always a time lag, small or sizeable, between a new virus being introduced to the world and a cure/fix being made available for it during that time lag, any organisation, AnswersThatWork included, is liable to being infected with the new virus. Therefore, in using the AnswersThatWork download facilities you agree that AnswersThatWork cannot be held responsible in any way whatsoever if you suffer any damage or loss (partial or total) of your data following the presence of a virus on our site, including but not limited to viruses present in downloadable files and documents available on our site, or viruses present in the HTML, DHTML, Javascript, or Java code that make up our web pages.

15 The Fun page

Documents posted on The Fun Page are jokes which do not refer in any way whatsoever to specific real life individuals or situations. You agree and acknowledge that any resemblance to actual people or situations is purely coincidental, and that in no case can AnswersThatWork be held responsible for such coincidences. 

16 Disclaimer

You expressly agree that your use of this service is at your sole risk. This service is provided on an "As is" basis. AnswersThatWork expressly disclaims all warranties and conditions of any kind, whether statutory expressed or implied, including but not limited to any implied term of merchantability, fitness for a particular purpose, and non infringement of any intellectual property. AnswersThatWork makes no warranty that the service will meet your requirement or that the service will be uninterrupted, secure, or error free. AnswersThatWork does not warranty the result or the accuracy of the support provided, or the accuracy of any other information provided on the site. You agree and acknowledge that any data, file, material downloaded from our website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data, or physical damage to yourself or other people, or damage to any type of property, which may result from the download of any such material.

17 Termination

AnswersThatWork reserves the right to terminate, at its sole discretion, your membership and your access to the service at any time, with or without notice to you, if AnswersThatWork believes that you have violated, in any way, the conditions stated in these "Term & Conditions of Use".

18 Export restriction

Although AnswersThatWork is a UK based site, in accordance with agreement between UK and the United States, you agree that all Content posted or accessible via the AnswersThatWork site is subject to applicable export control laws and regulations of the United State Government. You agree not to export or re-export any content directly or indirectly, to any country not permitted by United States export restrictions.

19 General

AnswersThatWork does not warranty that material held on the AnswersThatWork website may be lawfully viewed or downloaded outside of the United Kingdom. Jurisdiction for any claim arising from this agreement shall lie with The English Courts.

Each term of these Terms & Conditions of Use is severable from the entire Agreement and if any item is found to be invalid the remaining terms shall remain in effect.

A failure or delay on the part of AnswersThatWork in enforcing compliance with any term shall not be a waiver of that or any other term of these Terms & Conditions of Use.

The headings used are for convenience only and do not affect the construction of these Terms & Conditions of Use.

These Terms & Conditions of Use shall be governed by the laws of England and in using the AnswersThatWork Services, Products, and Website, you unconditionally agree to submit to the non-exclusive jurisdiction of the English Courts.


Copyright AnswersThatWork.com  26-Feb-2002